Delivery Information

Our delivery charges and terms explained:-


Economy Delivery service on underlay and accessories to most parts of mainland England, Wales, Central and Southern Scotland is just £16.95 as a one-off payment which covers your total order, regardless of quantity, or you can choose our Priority Delivery for £24.95 which prioritises your order with most* deliveries made in 1-2 working days when you order by 3.00 PM (Monday-Friday). Statistically, over 90% of deliveries are made next working day when choosing Priority Delivery, however this is a service aim and does not constitute a service guarantee. Some competitors charge on a sliding scale where the more you order the more you pay for delivery, in some cases up to £200 +VAT (not a misprint) which we think is a little unfair.

Exceptions to the £16.95 / £24.95 delivery rules above, are postcodes  AB (all) IV (all) KW (all) PA20 (mainland) upwards, PH15 (mainland) upwards, the delivery to these areas being £69.95 to reflect the substantially higher cost of transport to these areas as charged by our freight carriers. This charge also applies to Isle of Wight. For delivery to these areas, please select the correct option at checkout.

Underlay and accessory orders placed before 3.00 PM are usually despatched the same day (Monday-Friday). Orders placed at the weekend are usually despatched on the next working day.   

>>> Some more remote areas may take a little longer, please allow sufficient time for delivery. *Please note that Priority 1-2 Working Day Delivery is a service aim achieved for the vast majority of orders, it does not constitute a guarantee nor form part of a contract. Occasionally things can go wrong, roads can be closed, vehicles can break down, bad weather may occur, so please do make allowances and order in plenty of time for your requirements. With all delivery options, please do order in plenty of time and note that we strongly recommend that you do not book for tradesmen to install before you have the goods in your posession. <<<


The following delivery charges apply to orders placed before 3.00 pm Monday-Friday.


Estimated 3-5 working days, Mainland England, Wales, Central and Southern Scotland ONLY
Usually 1-2 working days, Mainland England, Wales, Central and Southern Scotland ONLY
Applicable to postcodes PO30 upwards, AB (all)IV (all)KW (all) PA20 (mainland) upwards, PH15 (mainland) upwards 
A Collection service for underlay & accessories from our Saltash Warehouse is available 9.00 - 4.30 Monday - Friday (Closed weekends, Bank Holidays, public holidays and between Christmas and New Year) 

There are no deliveries on Bank and Public Holidays

All prices are subject to the addition of VAT

*Please allow sufficient time for delivery before booking tradesmen, please also allow for unforeseen eventualities such as road closures, bad weather conditions, mechanical breakdown, etc etc.

For further information regarding Terms of Trading, Shipping and Returns please click here