Delivery Information

Our delivery charges and terms explained:-


Delivery on underlay and accessories to most parts of mainland England, Wales, Central and Southern Scotland is just £12.95 as a one-off payment which covers your total order, regardless of quantity, or you can choose our Priority Delivery for £16.95 which prioritises your order with most* deliveries made in 1-2 working days when you order by 3.00 PM (Monday-Friday) Some competitors charge on a sliding scale where the more you order the more you pay for delivery, in some cases up to £200 +VAT (not a misprint) which we think is a little unfair.

Exceptions to the £12.95 / £16.95 delivery rule are postcodes PO30 upwards, AB (all) IV (all) KW (all) PA20 (mainland) upwards, PH15 (mainland) upwards, the delivery to these areas being £29.95 to reflect the higher cost of transport to these areas as charged by our freight carriers. For delivery to these areas, please select the correct option at checkout.

Underlay and accessory orders placed before 3.00 PM are usually despatched the same day (Monday-Friday). Orders placed at the weekend are usually despatched on the next working day.   

>>> Some more remote areas may take a little longer, please allow sufficient time for delivery. *Please note that Next Working Day Delivery is a service aim achieved for the vast majority of orders, it does not constitute a guarantee nor form part of a contract. Occasionally things can go wrong, roads can be closed, vehicles can break down, bad weather may occur, so please do make allowances and order in plenty of time for your requirements. <<<


The following delivery charges apply to orders placed before 3.00 pm Monday-Friday.


3-5 working days, Mainland England, Wales, Central and Southern Scotland ONLY
Usually within 2 working days, Mainland England, Wales, Central and Southern Scotland ONLY
Applicable to postcodes PO30 upwards, AB (all)IV (all)KW (all) PA20 (mainland) upwards, PH15 (mainland) upwards 
A Collection service for underlay & accessories from our Saltash Warehouse is available 9.00 - 4.30 Monday - Friday (Closed weekends, Bank Holidays, public holidays and between Christmas and New Year) 

Vinyl flooring and Artificial Grass orders are cut from the roll to your requirements and will usually take a few days extra before they are ready for despatch. We will contact you to arrange delivery of these products.


There are no deliveries on Bank and Public Holidays

All prices are subject to the addition of VAT

*Please allow sufficient time for delivery before booking tradesmen, please also allow for unforeseen eventualities such as road closures, bad weather conditions, mechanical breakdown, etc etc.

For further information regarding Terms of Trading, Shipping and Returns please click here